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Supported Platform Guide/UTA Pack Guide

Anthony Shorten - 10 hours 33 min ago

As with all Oracle products we release supported platforms in the Installation documentation. But, as platform changes happen between releases Oracle products produce Certification and Supported platform documentation in My Oracle Support.

Oracle Utilities is no different and we publish the up to date information on an article within My Oracle Support. It is recommended to use this article as a reference as the Installation Guides may become stale in respect to platforms.

The article for Oracle Utilities provides a spreadsheet centralizing all the information including certified platforms, certified database release and even versions of Oracle Utilities products supported with content in the Oracle Utilities Accelerator.

The article is available at Certification Matrix for Oracle Utilities Products (Doc Id: 1454143.1) available from My Oracle Support.

 

Generate number based on start and end columns.

Tom Kyte - 13 hours 31 min ago
Generate value based on start and end columns without using procedure. How to modify the select query. <i>select key_column, start_point, end_point FROM tab1 WHERE key_column='10254';</i> key_column start_point end_point 10254 -2 ...
Categories: DBA Blogs

How to recover the whole database with RMAN Backup

Tom Kyte - 13 hours 31 min ago
Hi Team, First off all a big Thanks for your supports Now i wanna know the steps to recover a fully operational database with RMAN backup. I haven't done this scenario before,So i am going for a Test case here. My requirement is 1) I have dat...
Categories: DBA Blogs

cannot access objects in different schema

Tom Kyte - 13 hours 31 min ago
I am the admin user and can create tables and procedures in any schema. I have few tables in Schema B which I am referencing in a package i am creating in Schema A however upon compiling it does not see the tables in Schema B. Schema B does not ha...
Categories: DBA Blogs

Virtual columns in Oracle 11g

Tom Kyte - 13 hours 31 min ago
hi tom what is virtual column in 11g. Why oracle has introduce it. Can you give us its possible usages. regards Amir Riaz
Categories: DBA Blogs

Podcast: Polyglot Programming and GraalVM

OTN TechBlog - Tue, 2019-03-19 23:15

How many programming languages are there? I won’t venture a guess. There must be dozens, if not hundreds. The 2018 State of the Octoverse Report from Github identified the following as the top ten most popular languages among GitHub contributors:

  1. JavaScript
  2. Java
  3. Python
  4. PHP
  5. C++
  1. C#
  2. TypeScript
  3. Shell
  4. C
  5. Ruby

So the word “polyglot” definitely describes the world of the software coder.

Polyglot programming is certainly nothing new, but as the number of languages grows, and as language preferences among coders continue to evolve, what happens to decisions about which language to use in a particular project? In this program we'll explore the meaning and evolution of polyglot programming, examine the benefits and challenges of mixing and matching different languages, and then discuss the GraalVM project and its impact on polyglot programming.

This is Oracle Groundbreakers Podcast #364. It was recorded on Monday February 11, 2019. Time to listen...

The Panelists Listed alphabetically Roberto Cortez Roberto Cortez
Java Champion
Founder and Organizer, JNation
Twitter LinkedInJava Champion Dr. Chris Seaton Dr. Chris Seaton, PhD
Research Manager, Virtual Machine Group, Oracle Labs
Twitter LinkedIn Oleg Selajev Oleg Selajev
Lead Developer Advocate, GraalVM, Oracle Labs
Twitter LinkedIn  Additional Resources Coming Soon
  • Dmitry Kornilov, Tomas Langer, Jose Rodriguez, and Phil Wilkins discuss the ins, outs, and practical applications of Helidon, the lightweight Java microservices framework.
  • What's Up with Serverless? A panel discussion of where Serverless fits in the IT landscape.
  • Baruch Sadogursky, Leonid Igolnik, and Viktor Gamov discuss DevOps, streaming, liquid software, and observability in this podcast captured during Oracle Code One 2018
Subscribe Never miss an episode! The Oracle Groundbreakers Podcast is available via: Participate

If you have a topic suggestion for the Oracle Groundbreakers Podcast, or if you are interested in participating as a panelists, please post a comment. We'll get back to you right away.

PostgresConf 2019 Training Days

Jeremy Schneider - Tue, 2019-03-19 18:47

It feels like PostgresConf in New York is in full swing, even though the main tracks haven’t even started yet!

(Oh, and by the way, as of this morning I heard there are still day-passes available for those who haven’t yet registered for the conference… and then you can come hear a great session about Wait Events in PostgreSQL this Thursday at 4:20pm!)

The first two days of PostgresConf are summits, tutorials and training sessions. A good chunk of my day today was helping out with Scott Mead’s intensive 3 hour hands-on lab Setting up PostgreSQL for Production in AWS – but outside of that I’ve managed to drop in to a number of other sessions that sounded interesting. I did my best to take down some notes so I could share a few highlights.

Monday March 18

Personally, my favorite session on Monday was Brent Bigonger’s session.  He’s a database engineer at Amazon who was involved in migrating their Inventory Management System to Aurora PostgreSQL. I always love hearing good stories (part of why I’ve always been a fan of user groups) – this presentation gave a nice high level overview of the business, a review of the planning and execution process for the migration, and lots of practical lessons learned.

  • Some of the tips were things people are generally familiar with – like NULLs behaving differently and the importance of performance management with a tool like Performance Insights.
  • My favorite tip is getting better telemetry by instrumenting SQL with comments (SELECT /* my-service-call-1234 */ …) which reminded me of something I also read in Baron Sc​hwartz’s recently updated e-book on observable systems: “including implicit data in SQL.”
  • A great new tip (to me) was the idea of creating a heartbeat table as one more safety check in a replication process.  You can get a sense for lag by querying the table and you can also use it during a cutover to get an extra degree of assurance that no data was missed.
  • Another general point I really resonated with: Brent gave a nice reminder that a simple solution which meets the business requirements is better than a sophisticated or complex solution that goes beyond what the business really needs.  I feel tempted on occasion to leverage architectures because they are interesting – and I always appreciate hearing this reiterated!

On the AWS track, aside from Brent’s session, I caught a few others: Jim Mlodgenski giving a deep dive on Aurora PostgreSQL architecture and Jim Finnerty giving a great talk on Aurora PostgreSQL performance tuning and query plan management.  It’s funny, but I think my favorite slide from Finnerty’s talk was actually one of the simplest and most basic; he had a slide that just had high-level list of steps for performance tuning.  I don’t remember the exact list on that slide at the moment, but the essential process: (1) identify to top SQL (2) EXPLAIN to get the plan (3) make improvements to the SQL and (4) test and verify whether the improvements actually had the intended effect.

Other sessions I dropped into:

  • Alvaro Hernandez giving an Oracle to PostgreSQL Migration Tutorial.  I love live demos (goes along with loving hands on labs) and so this session was a hit with me – I wasn’t able to catch the whole thing but I did catch a walk-through of ora2pg.
  • Avinash Vallarapu giving an Introduction to PostgreSQL for Oracle and MySQL DBAs. When I slipped in, he was just wrapping up a section on hot physical backups in PostgreSQL with the pg_basebackup utility.  After that, Avi launched into a section on MVCC in PostgreSQL – digging into transaction IDs and vacuum, illustrated with block dumps and the pageinspect extension.  The part of this session I found most interesting was actually a few of the participant discussions – I heard lively discussions about what extensions are and about comparisons with RMAN and older versions of Oracle.
Tuesday March 19

As I said before, a good chunk of my morning was in Scott’s hands-on lab. If you ever do a hands-on lab with Scott then you’d better look out… he did something clever there: somewhere toward the beginning, if you followed the instructions correctly, then you would be unable to connect to your database!  Turns out this was on purpose (and the instructions actually tell you this) – since people often have this particular problem connecting when they first start on out RDS, Scott figured he’d just teach everyone how to fix it.  I won’t tell you what the problem actually is though – you’ll have to sign up for a lab sometime and learn for yourself.  :)

As always, we had a lot of really interesting discussions with participants in the hands-on lab.  We talked about the DBA role and the shared responsibility model, about new tools used to administer RDS databases in lieu of shell access (like Performance Insights and Enhanced Monitoring), and about how RDS helps implement industry best practices like standardization and automation. On a more technical level, people were interested to learn about the “pgbench” tool provided with postgresql.

In addition to the lab, I also managed to catch part of Simon Riggs’ session Essential PostgreSQL11 Database Administration – in particular, the part about PostgreSQL 11 new features.  One interesting new thing I learned was about some work done specifically around the performance of indexes on monotonically increasing keys.

Interesting Conversations

Of course I learned just as much outside of the sessions as I learned in the sessions.  I ended up eating lunch with Alexander Kukushkin who helped facilitate a 3 hour hands-on session today about Understanding and implementing PostgreSQL High Availability with Patroni and enjoyed hearing a bit more about PostgreSQL at Zalando. Talked with a few people from a government organization who were a long-time PostgreSQL shop and interested to hear more about Aurora PostgreSQL. Talked with a guy from a large financial and media company about flashback query, bloat and vacuum, pg_repack, parallel query and partitioning in PostgreSQL.

And of course lots of discussions about the professional community. Met PostgresConf conference volunteers from California to South Africa and talked about how they got involved in the community.  Saw Lloyd and chatted about the Seattle PostgreSQL User Group.

The training and summit days are wrapping up and now it’s time to get ready for the next three days: keynotes, breakout sessions, exposition, a career fair and more!  I can’t wait.  :)

New utility Python scripts for DBAs

Bobby Durrett's DBA Blog - Tue, 2019-03-19 14:45

I pushed out three new Python scripts that might be helpful to Oracle DBAs. They are in my miscpython repository.

Might be helpful to some people.

Bobby

Categories: DBA Blogs

Predict tablespace growth for next 30 days

Tom Kyte - Tue, 2019-03-19 12:26
How to Predict tablespace growth for next 30 days need to configure using oem any possible solutions
Categories: DBA Blogs

Oracle Analytics Cloud (OAC) training with Rittman Mead

Rittman Mead Consulting - Tue, 2019-03-19 11:36

Rittman Mead have today launched it's new Oracle Analytics Cloud (OAC) Bootcamp. Run on OAC, the course lasts four days and covers everything you need to know in order to manage your Cloud BI platform and assumes no prior knowledge up-front.

As the course is modular, you are able to choose which days you'd like to attend. Day 1 covers an OAC overview, provisioning, systems management, integration and security. Day 2 covers RPD Modelling and Data Modeller. Day 3 is devoted to creating reports, dashboards, alerts and navigation. Day 4 covers content creation using Oracle Data Visualization.

Book here: https://www.rittmanmead.com/training-schedule/

Got a team to train? You can also have our OAC Bootcamp delivered on-site at your location. For more information and prices contact training@rittmanmead.com

Categories: BI & Warehousing

Updated EBS R12 Tools Requirements for IBM AIX on Power Systems

Steven Chan - Tue, 2019-03-19 08:48

Beginning on May 3rd 2019, Oracle E-Business Suite application tier patches for Releases 12.2, 12.1, and 12.0 on IBM AIX on Power Systems will be built with version 12.1 of the IBM XL C/C++ compiler, which includes new runtime and utilities packages. Customers who plan to apply patches built after May 3rd 2019 to their Oracle E-Business Suite environment must first ensure they meet all the new requirements.

This change is needed because IBM is discontinuing support of the previous XL compiler (version 11) that was formerly used for building Oracle E-Business Suite12 patches.

We are announcing this change now to give our customers time to prepare for, and be compliant with, all requirements for patches generated after the May 3rd 2019 date.

We recommend you review the following documentation for all new requirements relating to the IBM AIX on Power Systems platform:

Related Articles
Categories: APPS Blogs

Oracle Cloud Helps Drive Efficiency and Innovation for MGM Resorts International

Oracle Press Releases - Tue, 2019-03-19 08:00
Press Release
Oracle Cloud Helps Drive Efficiency and Innovation for MGM Resorts International Entertainment trailblazer moves to cloud applications to support growing and diversifying business demands

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 19, 2019

 

MGM Grand

Oracle Cloud Applications will support MGM Resorts International’s fast-changing business needs as the entertainment company integrates systems and streamlines operations to drive efficiency and innovation across the enterprise.

MGM Resorts needed a flexible, scalable and secure business platform that would allow it to rapidly adapt to changing demands and maintain its competitive advantage. After carefully evaluating Oracle’s capabilities, MGM Resorts chose Oracle Cloud Applications.

“We selected Oracle Cloud Applications because of the company’s proven track-record moving large complex organizations to more agile cloud technology. With our core business processes in the cloud, we can rapidly evolve our offerings and experiences,” said Kelly Litster, senior vice president of Strategic Initiatives for MGM Resorts International.

With Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud, MGM Resorts will be able to modernize processes, improve finance agility and make strategic, data-based decisions. Oracle Supply Chain Management (SCM) Cloud will enable MGM Resorts to manage its supply chain at scale, with continuous innovation.

“The entertainment industry is at the forefront of the experience economy, pioneering new methods to meet and exceed changing customer expectations,” said Rondy Ng, senior vice -president, Oracle Applications Development. “By moving to the industry leading Oracle ERP Cloud, MGM Resorts will be able to drive operational efficiency across the organization and continually take advantage of the latest innovations to position itself for future growth.”

Oracle is uniquely positioned as the industry’s broadest portfolio of cloud applications, which have garnered significant industry recognition. Oracle ERP Cloud was recently named the only Leader in Gartner’s Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises. It was also named a leader in Gartner’s Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises and was positioned in the Leaders quadrant for the 2018 Magic Quadrant for Cloud Financial Close Solutions.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About MGM Resorts International

MGM Resorts International (NYSE: MGM) is an S&P 500® global entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 29 unique hotel and destination gaming offerings including some of the most recognizable resort brands in the industry. Expanding throughout the U.S. and around the world, the company acquired the operations of Empire City Casino in New York in 2019, and in 2018, opened MGM Springfield in Massachusetts, MGM COTAI in Macau, and the first Bellagio-branded hotel in Shanghai. The over 82,000 global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®. For more information visit us at www.mgmresorts.com.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Business Experience 2019

Modern Business Experience arms professionals across HR, finance, and supply chain with the tools to create a connected enterprise and thrive in the Experience Economy. For more information, please visit https://www.oracle.com/modern-business-experience/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Bill Rundle

  • +1.650.506.1891

It’s Time to Rethink the Customer Experience: Oracle CX Cloud Updates

Oracle Press Releases - Tue, 2019-03-19 07:55
Blog
It’s Time to Rethink the Customer Experience: Oracle CX Cloud Updates

By Rob Tarkoff, EVP and GM, Oracle CX Cloud—Mar 19, 2019

Rob Tarkoff

Change is accelerating. Expectations are skyrocketing. Nothing is predictable. The clock is ticking. The one truly finite resource is slipping through our fingers.

But what if Father Time was on our side? What if we had the time to stop and think about what’s truly possible? What if we had the time to make every single customer interaction really matter? And what if we could give time back to our prospects and customers?

I ask because CX is a race against time. It’s no longer about cutting cost or revenue acceleration; instead it’s about the ability to recapture time. And this is not just a speed and efficiency game. It’s about the time to respond, time to purchase, time to anticipate, and time to learn. It’s about looking at the world through your customers’ eyes and asking yourself: Is every experience that my brand delivers worth the time a customer invests with me?

Time is the currency of the Experience Economy. It’s now. It’s urgent. And it’s the context that has shaped the latest updates to the Oracle Customer Experience (CX) Cloud, which we are announcing this week. Let me dive in.

Data Science Investments Help Sales Teams Master the New Science of Sales

Long gone is the idea of a linear “customer journey.” The world simply doesn’t operate that way anymore. Instead, there’s a new science to sales, and the new data and artificial intelligence updates built into Oracle CX Cloud will help our customers master it. Our new Sales Planning offering brings advanced data science to commission modeling, sales forecasting, and territory segmentation—allowing data and algorithms to optimize revenue generation. Also, new integrations with Oracle DataFox, which provide clean, accurate and enriched B2B data to power AI and machine learning capabilities, will help sales teams expand their total addressable market and further increase efficiency. 

Marketing Cloud Updates Help Make Every Customer Interaction Unique

No one wants to be a “target.” No one wants to be “marketed” to. We all know this is true. It wastes our time. That’s why the latest updates to the Oracle Marketing Cloud enable marketers to go beyond traditional approaches to audience targeting and segmentation. By leveraging rich, contextual behavioral insights from across channels, the updates will help marketers take advantage of real-time, contextual customer data to deliver a seamless and hyper-personalized experience every time they interact with customers.

 

Oracle Service Logistics Cloud Brings Service and Supply Chain Teams Together

We don’t want to press 4 for customer service. We don’t want to be put on hold and transferred to the customer service team. We don’t have the time to search for service, and that’s why we are introducing Oracle Service Logistics Cloud. It brings together customer field service and supply chain teams to capture, diagnose, and resolve customer issues quickly and in the most cost-effective way possible. And this solution is an industry first.

Expanded CX Ecosystem: New Slack Integration and Lots More  

As customer expectations change, the way we work together is changing as well. To help bring teams together so everyone can focus on the customer, we are introducing new integrations with Slack. The integrations are another industry first and will help sales and customer service professionals improve collaboration and increase productivity. It’s really cool stuff and is just one example of how we continue to work with partners to help our customers easily take advantage of emerging technologies and meet the demands of the Experience Economy.

In addition to all the different updates, this is a time to learn. At Modern Customer Experience in Vegas this week, we are bringing together thousands of customer experience professionals from across our ecosystem to explore revolutionary concepts, create amazing new experiences, and discuss the power of Oracle CX Cloud. And if you really want to learn from the best of the best, be sure to check out the 2019 Markie Awards.

It’s your time. It’s our time. It’s exciting. It’s scary. But imagine if you will, a world where experiences are ambient, and at the same time, invisible. A world where time is the currency of great customer experiences. It’s where we are going as an industry. It’s a radically different way of thinking about how we interact with customers. Let’s lead it together.

 

It Takes a Village: Oracle Expands CX Partner Ecosystem

Oracle Press Releases - Tue, 2019-03-19 07:50
Blog
It Takes a Village: Oracle Expands CX Partner Ecosystem

By Des Cahill, vice president, Oracle—Mar 19, 2019

Des Cahill

These days everyone is trying really hard to deliver amazing customer experiences. However, there’s a truth that is difficult to reconcile: Expectations will continue to shift faster than most organizations are able to evolve or adapt. That sets up the very real potential for falling farther and farther behind.

Now for one more truth: Consumers are in the driver’s seat. They are the true innovators. They will dictate what they want, when they want it, and how they want it, and will not interact with you based on any kind of formulaic customer journey. And they increasingly see experiences as just as important, if not more important, as the actual product or service you deliver.

This is the reality we all work with each day. This is what it means to live in the Experience Economy, and however tempting it might be, the question is not if you’re meeting the expectations of your customers. The question is, what kinds of expectations are you setting for yourselves internally? Are you taking advantage of the latest innovation cycles, or are you sprinting to catch up with them and taking your eye off your core marketing, sales, and service functions in the process? Are you enhancing and augmenting the creativity and ingenuity of your people with technology, or are you saddling them with technology changes that put new limitations on them?

To help our customers answer these questions and spend more time using technology to create breakthrough experiences, and less time agonizing over how technologies are changing, we continue to expand the breadth and depth of the Oracle Cloud Marketplace and ecosystem.

The Oracle Cloud Marketplace is like our Batcave. It enables sales, service, marketing, and commerce professionals to easily browse, evaluate, and choose from hundreds of trusted business applications that are designed to meet unique business needs. This flexibility and choice give Oracle CX Cloud Suite customers the super powers to quickly and easily take advantage of the latest innovations to keep up with ever-changing customer expectations, and to set a new standard of excellence for themselves.

For example, Five9 improves omnichannel customer experiences and contact center productivity. OpenMethods integrates all channels of customer communications. PathFactory connects buyers with the right information when they need it. WalkMe improves the employee experience by adapting technology to users, helping them be more engaged and productive. Conversocial harnesses messaging channels to deliver great conversational customer experiences.

I could go on and on. The options are almost endless and we like it that way. If you are at Modern CX this week in Vegas, take the time to meet with our growing partner ecosystem. If not, don’t worry. You can check out the latest apps and services on the Oracle Cloud Marketplace.

 

Oracle Brings Service and Supply Chain Teams Together with Industry-First Innovations

Oracle Press Releases - Tue, 2019-03-19 07:45
Blog
Oracle Brings Service and Supply Chain Teams Together with Industry-First Innovations

By Stephen Fioretti, vice president of product management, Oracle CX Sales and Service—Mar 19, 2019

Stephen Fioretti

Most service organizations have been there: A disgruntled buyer contacts customer service to file an issue and requests a technician. The customer service team, with little insight into the real-time location of field technicians, “guestimates” an arrival time. The technician shows up at a different time and realizes the parts needed for the fix aren’t on-hand. The result: Frustration for all involved, and a negative customer experience that puts future business opportunities at risk.

This situation is all too common and will only increase as more companies offer products as a subscription or a service to supplement their traditional product offering. This trend is called “servitization.” When done well, servitization creates a win-win situation for organizations in the form of a better customer experience and new revenue sources. However, to seize this opportunity, organizations have to move beyond traditional break/fix models. Downtime is expensive with new service or subscription business models, but the good news is that proactive service is attainable with connected devices. Proactive service isn’t the future; it is today.

To address our new service landscape, we’re excited to introduce Oracle Service Logistics Cloud, the industry’s first, end-to-end solution that connects customer experience, field service, and supply chain operations within a single integrated cloud solution. By combining Oracle Customer Experience (CX) Cloud and Oracle Supply Chain Management (SCM) Cloud, Oracle Service Logistics Cloud helps service-based organizations seamlessly manage operations and provide a unified customer experience, all while controlling costs.

With Oracle Service Logistics Cloud, customers will be able to:

  • Achieve a complete, enterprise-wide service solution by eliminating information silos and allowing each service department to work together in real-time.
  • Optimize parts logistics and drive profitability by ordering and shipping parts directly to customers and field technicians, managing technician trunk stock and increasing the accuracy of service debrief and billing.
  • Deliver a seamless customer experience by providing a single point-of-contact throughout the entire issue resolution process.
  • Improve field service by connecting technicians with the rest of the enterprise, while insuring the right technician, with the right skills, and the right parts are meeting all customer commitments.
 

Oracle customers who are already using both Oracle CX Cloud and Oracle SCM Cloud can take advantage of this functionality today. For more information on Oracle Service Logistics Cloud, visit our solutions page.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Oracle Beefs Up Advanced Support to Help Customers Thrive in the Cloud

Oracle Press Releases - Tue, 2019-03-19 07:40
Press Release
Oracle Beefs Up Advanced Support to Help Customers Thrive in the Cloud Advanced support services enable Oracle Cloud Applications customers to boost performance, compliance and user experience

ORACLE MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Advanced Customer Success Services

Oracle’s new Advanced Customer Success Services concierge program, announced today, was designed to give Oracle Cloud Applications customers the resources they need to achieve the best benefits of cloud computing as quickly as possible.

Organizations adopting cloud applications need deep domain and business process expertise, as well as end-user insights, to align resources, drive user adoption and achieve the best business outcomes. To address this need, Oracle Advanced Customer Success Services uses proprietary methodology to target, track, and manage a company’s use of Oracle Cloud Applications. The services are built on native insights and industry best-practices and are delivered by domain experts to help customers leverage their cloud investment in the most effective way possible.

“Consistent with our plans to transform our business and enhance the customer experience, we have taken steps to standardize and automate our cloud solution across our business units,” said Cathy Dondzila, chief accounting officer of Ocwen. “We believe Oracle’s Advanced Customer Success services will help us be more responsive and agile as our business and the mortgage industry continue to evolve. Our Customer Success Manager is a true extension of our team.”

“Support providers are increasingly expanding their capabilities to help customers achieve business outcomes. But this requires significant process, policy, and technology changes,” said Elaina Stergiades, research manager at IDC. “Offerings like Oracle’s baseline platinum support services and customer-specific advanced services can help IT organizations looking to optimize cloud investments, facilitate greater adoption and improve efficiency.”

Oracle Advanced Customer Success Services are delivered by domain experts and cover Oracle’s complete suite of cloud applications, including Oracle Enterprise Resource Planning (ERP) Cloud, Oracle Human Capital Management (HCM) Cloud, Oracle Supply Chain Management (SCM) Cloud and Oracle Customer Experience (CX) Cloud. Oracle’s new Advanced Customer Success Services include:

  • Business continuity assurance: Services that support improved stability and performance by helping the business plan for and manage product releases.
  • Compliance and governance: Oracle customer success managers partner with customers on security audits and provide ongoing compliance guidance.
  • Consumption and adoption: Oracle Advanced Customer Success Services monitor the solution to make sure the application is being used and adopted long-term by employees. Customers also receive best-practice guidance and process reviews to identify opportunities to drive better alignment with the capability of the technology.
  • Continuous improvement: Innovation guidance, success planning and benchmarking to optimize and improve application performance.
  • Change management facilitation: Services to support and guide customers in ensuring the right training and communications are in place for smooth widespread adoption.
 

“Cloud technology has reshaped the IT industry and customers now expect more guidance and support from cloud software vendors. We launched the new Advanced Customer Success Services to help address this growing need and to further raise the bar for customer support in the SaaS industry,” said Catherine Blackmore, group vice president of North America Customer Success at Oracle. “We are excited to be setting a new standard for customer support and will continue to find innovative ways to help our customers succeed in the cloud so they can achieve more value, faster.”

In 2018, Oracle set a new standard for the SaaS industry by launching free platinum-level support services designed to accelerate cloud adoption and ensure customer success. The comprehensive base-support package features 24/7 rapid response technical support, dedicated implementation support, proactive technical monitoring and on-demand education resources. Advanced Customer Success Services are designed to go beyond the free platinum-level services to help customers better align resources; adopt best practices; quantify, communicate and promote value to key stakeholders; streamline technology adoption and drive business outcomes.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Bill Rundle

  • +1.650.506.1891

Nation’s Leading Real Estate Brokerage Taps Oracle as it Modernizes Home Buying and Selling

Oracle Press Releases - Tue, 2019-03-19 07:35
Press Release
Nation’s Leading Real Estate Brokerage Taps Oracle as it Modernizes Home Buying and Selling Berkshire Hathaway affiliate HomeServices of America teams with Oracle to revolutionize the home buying and selling process

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

HomeServices of America

HomeServices of America, a Berkshire Hathaway affiliate and one of the country’s premier providers of homeownership services, has selected Oracle Cloud to power the reimagination of the home buying and selling process. With Oracle Cloud, HomeServices, as part of its broader technology initiative, is transforming its operating model to enable its affiliated brands to offer a superior customer experience.

HomeServices is a national network of market-leading residential real estate brokerage, franchise, mortgage, title, escrow and insurance companies. To ensure it empowers its growing network of companies with the innovation and excellence to stay ahead of evolving expectations, HomeServices is modernizing the home transaction experience for home buyers and sellers and the process by which its real estate agents serve them. To automate that process, HomeServices selected Oracle as one of its key technology partners to help it put people and relationships first and revolutionize homeownership services.

“We are committed to delivering exceptional experiences to both our customers and our agents throughout the home transaction process,” said Mike Warmka, executive vice president, HomeServices of America and executive sponsor of this initiative. “Our business model is focused on integrating all the pieces of the real estate transaction and as we continue to grow, we want a technology platform befitting our vision as well as integration for our expanding network of companies. With Oracle Cloud, we will be able to unite our operations and leverage our combined strength to simplify, streamline and automate processes, deliver an entirely new experience and gain efficiencies.”

With Oracle Customer Experience (CX) Cloud, Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Cloud Platform, HomeServices will be able to provide an end-to-end, guided real estate experience to its companies and nearly 44,000 real estate agents across the country. By integrating its core business processes on a connected platform, HomeServices will enable secure transactions to streamline timely qualification and document processes and save time and money by moving from disparate on-premise systems to a complete suite of cloud applications. This solution also positions HomeServices to easily implement new and evolving technologies and sustainably continue to deliver rich and connected real estate experiences.

“HomeServices of America is working to completely transform the home buying and selling experience, while prioritizing people and relationships first, and wanted a technology partner that could support its vision,” said Steve Miranda, executive vice president, Oracle Applications. “With Oracle Cloud, HomeServices will be able to fundamentally change the way we buy and sell homes by uniting on one standardized platform, streamlining and automating key business processes and quickly taking advantage of the latest technologies.”

Contact Info
Kimberly Guillon
Oracle
+1.209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

About HomeServices of America

HomeServices of America, through its operating companies, is one of the country’s premier providers of homeownership services, including brokerage, mortgage, franchising, title, escrow, insurance, and relocation services. HomeServices of America is the owner of the Berkshire Hathaway HomeServices and Real Living Real Estate franchise networks. HomeServices is owned by Berkshire Hathaway Energy, a consolidated subsidiary of Berkshire Hathaway Inc. HomeServices’ operating companies offer integrated real estate services, including brokerage services, mortgage originations, title and closing services, property and casualty insurance, home warranties, and other homeownership services. Information about HomeServices is available at www.homeservices.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kimberly Guillon

  • +1.209.601.9152

Oracle Helps Marketers Make Every Customer Feel Special

Oracle Press Releases - Tue, 2019-03-19 07:30
Press Release
Oracle Helps Marketers Make Every Customer Feel Special New Oracle Marketing Cloud features help B2B and B2C marketers build tighter customer relationships by tailoring every interaction to each customer’s needs

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Marketing Cloud

To help marketers create irresistible connected customer experiences, Oracle today unveiled new data-driven features for Oracle Marketing Cloud. The innovations leverage rich behavioral insights from across channels to ensure every customer has a truly personalized experience.

“Our daily lives now consist of hundreds of micro-moments that are constantly reshaping our expectations, and this is forcing marketers to rethink traditional approaches to audience segmentation, targeting, and customer journey planning,” said Shashi Seth, senior vice president, Oracle Marketing Cloud. “The latest innovations within the Oracle Marketing Cloud address this challenge by helping marketers take advantage of real-time, contextual customer data to deliver a seamless and hyper-personalized experience every time they interact with customers.”

Oracle Marketing Cloud enables marketers to build deeper, more profitable customer relationships by eliminating data silos and providing real-time insights into rich behavioral data. The latest innovations take that one step further by providing deep integrations and new capabilities that infuse data into all core marketing processes and save marketers time. This includes updates to Oracle Eloqua, Oracle Responsys, Oracle Infinity, and Oracle Maxymiser.

Oracle Marketing Cloud

Oracle Eloqua updates enable B2B marketers to:

  • Unify Data and Experiences Across Channels: By embedding behavioral analytics and orchestration capabilities of Oracle Infinity into Oracle Eloqua, marketers can use a common behavioral data lake to enhance segmentation, personalization, and orchestration.
  • Improve Performance of Account-Based Marketing (ABM): A new Oracle Eloqua integration with Oracle Data Cloud and Oracle DataFox provides marketers and sales professionals with unprecedented insight into intent and account behaviors.
  • Adopt Marketing Best Practices: New AI and machine learning capabilities within Oracle Eloqua help guide and assist marketers in the adoption of best practices and the creation of more compelling content and customer experiences.

Oracle Marketing Cloud

Oracle Responsys updates enable B2C marketers to:

  • Enhance Segmentation and Targeting: A new Recency, Frequency, and Monetary (RFM) dashboard helps marketers take advantage of statistical models to standardize segmentation, more accurately score engagement, and identify their most valuable customers.
  • Connect Experience Across Channels: A new integration between Oracle Responsys and Oracle Maxymiser helps marketers optimize the conversion funnel and allow for a smoother customer journey by delivering a consistent experience across email and web.
  • Easily Extend Marketing Capabilities: The Responsys Application Development Framework enables marketers to quickly and easily extend existing capabilities by supporting third-party apps created by software vendors, integration partners, or clients.

Oracle Marketing Cloud

Oracle Infinity and Oracle Maxymiser updates enable marketers to:

  • Target in Real-Time: A new Oracle Infinity Action Center helps marketers leverage behavioral data from across touchpoints to create sophisticated, highly tailored segments and engage users with real-time, hyper-personalized communications.
  • Optimize Site Experience: A new integration between Oracle Infinity and Oracle Maxymiser allows marketers to visualize user behavioral activity via heat and zone maps to optimize the website experience for customers and break down silos between personalization, website optimization and digital analytics capabilities.
  • Deliver More Personalized Recommendations: A new Recommender engine helps marketers increase customer engagement by leveraging behavioral data to enable 1:1 targeting at scale and in context. It also enables personalized product, content, and other recommendations to be embedded in site pages.

Oracle Marketing Cloud is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results.

Contact Info
Shasta Smith
Oracle
+1.503.560.0756
shasta.smith@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Shasta Smith

  • +1.503.560.0756

Oracle Expands Slack Partnership with Customer Experience Integrations

Oracle Press Releases - Tue, 2019-03-19 07:25
Press Release
Oracle Expands Slack Partnership with Customer Experience Integrations New integrations are the first to leverage Slack’s API toolkit within sales and service applications

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Expands Slack Partnership

Oracle today announced new integrations with Slack to help sales and customer service professionals improve collaboration and increase productivity. The new integrations between Slack and Oracle Customer Experience (CX) Cloud leverage Slack’s platform features to build and support integrations in sales and service applications.

The Slack integration with Oracle CX Cloud helps sales leaders to close deals faster by streamlining collaboration with broader teams, such as account executives, sales management, product specialists and contract managers, and enables deals to be viewed and closed in the context of a Slack channel or conversation. This integration also helps customer service teams solve cases more effectively. It makes it easier for contact center agents and support experts to collaborate on and resolve service requests across the enterprise. 

“As customer expectations continue to change, the way teams work with each other and the role individuals play on those teams, are changing as well,” said Stephen Fioretti, VP of product management, Oracle CX Sales and Service. “To support employees as their roles evolve and change, organizations need technology that can enable new ways of working. The latest integrations between Oracle and Slack will help sales and customer service collaborate more effectively and build on our commitment to providing CX professionals with the tools they need to meet the needs of the Experience Economy.”

This new integration builds on an earlier partnership between the companies to have Oracle Digital Assistant support the most popular collaboration channels, including Slack. Oracle Digital Assistant enables companies to build personalized digital assistants that understand context, derive intent and identify and learn user behaviors and patterns to automate routine tasks proactively, such as expense approvals and meeting reschedules, on behalf of the user.

Contact Info
Kimberly Guillon
Oracle
+1.209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Kimberly Guillon

  • +1.209.601.9152

Oracle Helps Sales Teams Master the New Science of Sales

Oracle Press Releases - Tue, 2019-03-19 07:20
Press Release
Oracle Helps Sales Teams Master the New Science of Sales New data science and AI innovations built into Oracle CX Cloud gives sales teams the data-driven insights needed to be more prescriptive in selling efforts

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

New Science of Sales

Oracle today unveiled a series of artificial intelligence and data science innovations to help organizations master the new science of sales. The latest Oracle Customer Experience (CX) Cloud innovations enable sales teams to take advantage of data-enriched tools and recommendations to increase sales, improve customer satisfaction and grow customer lifetime value in a world where buyers are more knowledgeable, digitally-savvy and increasingly immune to sales pitches.

“As the shift to digital sales and B2B commerce accelerates, a new science to sales is emerging that requires sales teams to turn data into tangible business intelligence in order to helps sales become the trusted and strategic partners buyers now demand,” said Steve Fioretti, vice president for CX Sales and Service applications, Oracle. “With the latest AI-powered updates to Oracle CX Cloud, we are helping sales teams make every customer interaction matter by taking a prescriptive, data-first approach to the entire sales process.”

Oracle CX Cloud is a trusted business platform that connects data, experiences and outcomes. With Oracle CX Cloud, sales teams can take advantage of a fully-integrated suite of sales, service, marketing and commerce capabilities to go beyond sales force automation, enhance sales engagements, bolster customer relationships and win more business. The latest innovations include:

  • New Oracle DataFox Integrations: Dynamic and contextual company data and signals provided by Oracle DataFox help sales teams expand their total addressable market by identifying prospects that are not in their current systems using Ideal Customer Profile (ICP) criteria. This helps sales teams increase efficiency and drive better outcomes.
  • New AI Sales Planning Tools: Helps sales leaders optimize sales planning and forecasting by analyzing invoiced “sales actual” data to model and predict future trends. Sales Planning enhances the existing Sales Performance Management features.
  • New Task-Based UX and Adaptive Search: Helps sales teams narrow search criteria, eliminating the need to think through the exact search terminology. For example, sales representatives can easily find an account based on a prospect email or identify key accounts that haven’t been touched recently.
  • Smarter Sales Assistant: Gives sales teams time back by automating customer tasks and reshaping the CRM experience to be about productivity. Sales Assistant is smarter with added SMS and Voice skills to manage meetings, opportunities and quotes.
 

Oracle was recently named a Leader in The Forrester Wave™: Sales Performance Management Solutions, Q1 2019. In the report, Forrester states, “Oracle leads the charge with Machine Learning (ML)” and “the platform’s ability to turn large data sets into recommendations through ML is its biggest differentiator.”

Oracle CX Cloud has also received recognition as a Leader in the following analyst reports: The Forrester Wave™: CRM Suites, Q4 2018  and The Forrester Wave™: B2B Marketing Automation Platforms, Q4 2018, Oracle was also recognized as a Leader in the following Gartner reports: Gartner’s July 2018 Sales Force Automation Magic Quadrant, Gartner’s May 2018 CRM Customer Engagement Center Magic Quadrant, and Gartner’s June 2018 Digital Commerce Magic Quadrant.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Info
Kimberly Guillon
Oracle
+1.209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Kimberly Guillon

  • +1.209.601.9152

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